William Wilson
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Customer Service

Delivering good customer service is key to the success of William Wilson.  We strive to consistently provide our customers with the right products at the right price at the right time.

Great service, the right products and knowledgeable staff are just three of the core principles of our customer service.  Now, as part of Wolseley UK, William Wilson is backed by the resources of one of the UK’s leading plc’s.

Great Service - Putting customers first

Our customers are at the heart of what we do. Whether you are a first time, repeat or loyal customer our aim is to provide you with exceptional customer service.  We train our staff through our customer service core principles to be positive and approachable and to take ownership of situations.  We keep any promises we make to customers.

We understand our customers are busy people!  Time is very precious to you.  Our staff will always focus fully on your needs quickly and effectively.

Today’s customers are knowledgeable about our company, it’s products and it’s prices, and those of our competitors!  Where we can really make a difference is in our service to you.  We will go out of our way to exceed your expectations and go the extra mile!

In any William Wilson location you can expect a welcoming environment, it will be easy to get served and the premises will be clean, tidy and free from hazards.  We regard all our customers as VIP’s.

We also recognise that great service means having the right products in the right place at the right time.  We have 21 locations throughout Scotland and over 50 delivery vehicles on the road every day.

Knowledgeable Staff

We value experience and training

At William Wilsons, we understand our most important resource is our people. Our customers appreciate the vital contribution William Wilson staff make to their working relationship, bringing an in-depth knowledge and a wealth of experience to every customer interaction.

We know it is important to ensure our product knowledge remains relevant and up to date. We have our own Training Manager and provide regular training to all our staff using internal training programmes, external bodies, suppliers and online training modules.

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